Original Research
Knowledge management in small software development organisations: A South African perspective
Submitted: 02 September 2016 | Published: 29 June 2017
About the author(s)
Mzwandile M. Shongwe, Department of Information Studies, University of Zululand, South Africa; Department of Information Studies, University of KwaZulu-Natal, South AfricaAbstract
Objectives: The study aimed to investigate KM practices in small, medium and micro (SMMEs) software development organisations in SA and to determine if KM has benefited the organisations.
Method: Fifteen software development project managers from 15 software development SMMEs were interviewed. Content analysis was used to analyse the data.
Results: The study found six KM practices in the organisations: knowledge acquisition, creation, storage, sharing, organisation and application. The study found that KM has benefited organisations by making them effective, efficient and productive.
Conclusions: The study concluded that software development organisation have adopted KM, although informally, and that KM practices have improved organisational routines and processes.
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