https://sajim.co.za/index.php/sajim/issue/feedSouth African Journal of Information Management2024-03-18T06:00:02+01:00AOSIS Publishingsubmissions@sajim.co.zaOpen Journal Systems<a id="readmorebanner" href="/index.php/sajim/pages/view/journal-information" target="_self">Read more</a> <img style="padding-top: 2px;" src="/public/web_banner.svg" alt="" />https://sajim.co.za/index.php/sajim/article/view/1619Commercialisation dynamics system principles and support units of entrepreneurial universities2024-03-18T06:00:02+01:00Sithembiso Khumaloskhumalo@uj.ac.zaTanya Du Plessistduplessis@uj.ac.za<p><strong>Background:</strong> The Fourth Industrial Revolution has given rise to the demand for universities to produce knowledge and innovation. Universities play a significant role in equipping students with skills and knowledge conducive for commercialisation of innovation (CoI). This investigation addressed the commercialisation dynamics research gap of entrepreneurial universities.</p><p><strong>Objectives:</strong> To investigate commercialisation dynamics of a strategic information management (SIM) system to facilitate the CoI process of an entrepreneurial university.</p><p><strong>Method:</strong> This paper presents the qualitative component of a larger mixed method complex action research strategy. Data were collected through an in-depth face-to-face interview and analysed through descriptive content analysis.</p><p><strong>Results:</strong> The results highlight successful CoI practices fulfilled through the signification framework for the SIM system for commercialisation dynamics of entrepreneurial universities. The system is based on various components deemed suitable for commercialisation.</p><p><strong>Conclusion:</strong> This study has the potential to guide the University of Johannesburg (UJ), as well as other higher education institutions (HEIs) and institutions involved in entrepreneurship, innovation, and commercialisation, in creating an entrepreneurial environment for their innovators. Furthermore, this study can guide students, entrepreneurs, inventors, and innovators in terms of the process to follow to commercialise their business ideas, inventions, and innovation.</p><p><strong>Contribution:</strong> The SIM system incorporates dynamic system principles with intervention benchmarks and has intervention keys that will provide innovators with the safety net that will assist them in converting their ideas into commercialised products and services.</p>2024-03-18T06:00:00+01:00Copyright (c) 2024 Sithembiso Khumalo, Tanya du Plessishttps://sajim.co.za/index.php/sajim/article/view/1766Fintechs in South Africa: Impact on regulation, incumbents and consumers2024-03-15T05:17:12+01:00Simphiwe K. Celesimphykc@yahoo.co.ukNhlanhla W. Mlitwawiltonb@unisa.ac.za<p><strong>Background:</strong> The financial services industry in South Africa has undergone many changes that have given birth to fintechs. Most of these changes are driven by the advent of technology and evolving customer expectations. Fintechs have led to process disruptions and business model transformations, yet their implications have yet to be sufficiently studied. Therefore, it is essential to close this knowledge gap by investigating the impact of fintechs on this industry.</p><p><strong>Objectives:</strong> This research aimed to investigate the impact of fintechs in the financial services industry in South Africa.</p><p><strong>Method:</strong> A qualitative study was conducted in which 18 industry experts were interviewed using semi-structured interviews. The interviews were audio-recorded and transcribed for data analysis. ATLAS.ti 22 was used to organise and analyse data.</p><p><strong>Results:</strong> Fintechs increase competition for the incumbents, reduce profits, expose the inability of the incumbents to be agile and introduce new regulatory risks in the financial services industry. In contrast, fintechs have also brought some positive changes into the industry: financial inclusion, new growth opportunities, increasing choices for consumers and making the industry more competitive, reducing costs, customising financial services, bringing convenience and forcing incumbents and regulators to become more innovative.</p><p><strong>Conclusion:</strong> This study uncovered the positive and negative effects of fintechs in financial services in South Africa.</p><p><strong>Contribution:</strong> The study will benefit academia by expanding the body of knowledge about fintech research and improving the holistic understanding of this field in emerging economies, which can inspire future research on fintech and its application.</p>2024-03-14T05:09:00+01:00Copyright (c) 2024 Simphiwe K. Cele, Nhlanhla W. Mlitwahttps://sajim.co.za/index.php/sajim/article/view/1769Impact of library management systems on information provision in the Rustenburg municipality2024-03-15T05:17:13+01:00Mpho S. Mamatlepammamatlepa@Rustenburg.gov.zaJan R. Malulekamaluljr@unisa.ac.za<p><strong>Background:</strong> The Library Management System (LMS) is crucial to the operations and performance of the library. Libraries around the world have automated their operations to provide relevant services to users and to move away from operating manually.</p><p><strong>Objectives:</strong> The purpose of the study was to examine the impact of LMS on the provision of information in libraries of the local municipality of Rustenburg.</p><p><strong>Method:</strong> This was a quantitative study that examined the impact of LMS on information provision in libraries of the Rustenburg local municipality. The survey research design was adopted and data was collected using questionnaires.</p><p><strong>Results:</strong> The findings revealed that Rustenburg libraries depend highly on manual systems, which is a sign that they do not have adequate information and communication technologies. The few libraries that have online systems used them for circulation and are not maximising the full functions of the library.</p><p><strong>Conclusion:</strong> The study concludes that the local municipality of Rustenburg should provide funding to acquire information and communication technologies. Furthermore, it should adopt a library system in all libraries and train staff in all modules.</p><p><strong>Contribution:</strong> The LMS’s are crucial in the operations and performance of the library. Similar studies focused on the type of management systems available for use and how they can be managed. Having said that, most third world countries are still using manual systems, therefore this study takes the discussion further by looking at the impact that the lack of systems in the third world countries have on information provision in libraries.</p>2024-03-13T09:00:00+01:00Copyright (c) 2024 Mpho S. Mamatlepa, Jan R. Malulekahttps://sajim.co.za/index.php/sajim/article/view/1656The use of social networking sites for knowledge and information exchange by postgraduates in Tanzania2024-03-14T05:17:11+01:00Msafiri J. Poneramsafiri_ponera@yahoo.comPatrick Ngulubengulup@unisa.ac.za<p><strong>Background:</strong> The use of social networking sites (SNS) has increased knowledge sharing among students leading to improved academic performance. Despite the benefits that SNSs provide in education, their use for knowledge sharing and exchange among postgraduate students in some Tanzanian tertiary institutions (TIs) faces challenges.</p><p><strong>Objectives:</strong> To examine the benefits of using SNSs for sharing knowledge and information among postgraduate students and propose possible solutions to the identified challenges.</p><p><strong>Method:</strong> This study was conducted using mixed-methods research, employing a convergent research design. Parallel mixed-methods sampling was used in the study to collect quantitative data from 171 postgraduates and 30 members of academic staff responsible for teaching and supervising postgraduates. Qualitative data were gathered from eight heads of academic departments who were purposively selected.</p><p><strong>Results:</strong> The findings established that the use of SNSs for knowledge and information sharing in the TIs selected for the study had expanded postgraduate students’ knowledge bases and enhanced academic performance. The study indicated that postgraduate students lack reliable Internet connectivity and a stand-alone policy.</p><p><strong>Conclusion:</strong> The study recommends that TIs in Tanzania ensure the availability of funds to make knowledge sharing practices sustainable.</p><p><strong>Contribution:</strong> The contribution is to the literature for a better understanding of the use of SNSs in particular and to help decision-makers appreciate how they can prepare provisions for the use of SNSs.</p>2024-03-12T06:00:00+01:00Copyright (c) 2024 Msafiri J. Ponera, Patrick Ngulubehttps://sajim.co.za/index.php/sajim/article/view/1670Who’s who in the zoo? Clarifying the difference between the chief digital officer and chief information officer2024-03-02T05:13:11+01:00Theunis van Niekerktheunis.vanniekerk@outlook.comCarl Marnewickcmarnewick@uj.ac.za<p><strong>Background:</strong> The new chief digital officer (CDO) role within top management is shrouded with confusion and ambiguity.</p><p><strong>Objectives:</strong> The purpose of this study is to identify the differences between the traditional chief information officer (CIO) and more modern CDO role.</p><p><strong>Method:</strong> Being grounded within the paradigm of interpretivism, this study follows a qualitative research approach and adopts a narrative research strategy. This study explores the opinions of top management relating to both CIO and CDO roles through conducting in-depth interviews with open-ended questions. Insights into the data are gained through an analytical process of thematic content analysis.</p><p><strong>Results:</strong> This study shows that distinctions are emerging between the roles and responsibilities of the CDO and CIO roles within companies. Even though both roles are strategic, the CDO is responsible for digital strategy, while the CIO is responsible for the information technology (IT) strategy.</p><p><strong>Conclusion:</strong> This study illustrates that IT is becoming central to a company’s business model and this focus change requires specific skills and competencies within the company. Furthermore, the study shows that differences exist between the CIO and CDO roles within a company.</p><p><strong>Contribution:</strong> This study highlights key differences between the roles and responsibilities of the CDO and CIO. This study also identifies key contingency and institutional factors that influence a firm to introduce a CDO and clarifies the concept of digital transformation.</p>2024-02-29T13:07:00+01:00Copyright (c) 2024 Theunis van Niekerk, Carl Marnewickhttps://sajim.co.za/index.php/sajim/article/view/1690Factors affecting Big Data adoption in a government organisation in the Western Cape2024-03-01T13:27:07+01:00Andre N. Bruintjiesandre.bruintjies@gmail.comJames Njengajkariuki@uwc.ac.za<p><strong>Background:</strong> Government organisations have realised the potential to derive value from Big Data (BD) and need to adopt BD. Currently, South African governmental organisations have not fully committed to adopting BD because they are unsure if they are adequately equipped, and additional empirical research is required to understand the salient factors that influence BD adoption.</p><p><strong>Objectives:</strong> This research investigates the factors influencing the adoption of BD at a government organisation in the Western Cape, South Africa.</p><p><strong>Method:</strong> This study adopted a qualitative research approach, using semi-structured interviews and snowball sampling to collect data from 11 participants at a government organisation in the Western Cape. Participants provided informed consent and it uses a thematic analysis approach to analyse the data.</p><p><strong>Results:</strong> The technology-organisation-environment (TOE) framework was used to study the factors influencing BD adoption at government organisations. Seventeen factors were identified, the majority in the organisational context of TOE framework. The salient factors were identified as top management support, finance, and budget, skills and talent and organisational strategy.</p><p><strong>Conclusion:</strong> The study found 17 factors that influence the adoption of BD at this government organisation and provides recommendations on how to address those factors to ensure that BD is adopted successfully.</p><p><strong>Contribution:</strong> This study presents empirical evidence of the factors that influence BD adoption in government organisations. By considering these factors, government organisations can integrate and synergise IT and business to ensure that the core business of government, which is service delivery to the citizens, is achieved competently by harnessing the potential of BD.</p>2024-02-28T06:00:00+01:00Copyright (c) 2024 Andre Nico Bruintjies, James Njengahttps://sajim.co.za/index.php/sajim/article/view/1731Determinants of mobile application adoption among micro-entrepreneurs2024-03-01T13:27:07+01:00Emmanuel I. Slinger9527924@myuwc.ac.zaShaun Patherspather@uwc.ac.zaMarieta du Plessismduplessis@uwc.ac.za<p><strong>Background:</strong> Since the onset of the global pandemic, unemployment has increased to new levels. As a consequence, the need to stimulate economic growth through the development of the micro-enterprise sector has become a central vehicle to decrease unemployment and stimulate economic growth. The problem, however, is that despite the potential benefits of digitisation, the micro-enterprise sector has been unable to effectively integrate information and communication technologies (ICTs) into the fabric of their operations.</p><p><strong>Objectives:</strong> The objective of this study was to investigate the factors that influence the adoption and use of mobile applications for micro-enterprise operations in South Africa.</p><p><strong>Method:</strong> A quantitative methodology using a survey design was used to collect data from a sample of entrepreneurs, with 221 responses.</p><p><strong>Results:</strong> Performance expectancy (PE) and effort expectancy (EE) positively influence the micro-entrepreneurs’ behavioural intention (BI) to adopt and use mobile applications, while social influence (SI) has no impact on the same. Facilitating conditions (FC) and BI are the strongest determinants of mobile application adoption and use for micro-enterprise operations.</p><p><strong>Conclusion:</strong> All the constructs of the unified theory of acceptance and use of technology (UTAUT) model showed a satisfactory level of reliability and discriminant validity, which was confirmed by testing the measurement model against two competing models. The UTAUT model is a good predictor of the intention to adopt and use mobile applications for micro-enterprise operations.</p><p><strong>Contribution:</strong> The findings provide parameters to develop a focussed strategy to catalyse the adoption and subsequent use of mobile applications among micro-entrepreneurs. It further informs initiatives to close the gap of a known reluctance in using technology among micro-enterprises.</p>2024-02-22T08:00:00+01:00Copyright (c) 2024 Emmanuel I. Slinger, Shaun Pather, Marieta du Plessishttps://sajim.co.za/index.php/sajim/article/view/1759Factors influencing the acceptance and use of a South African online bank2024-03-01T13:27:07+01:00Lizandré Gertze3708291@myuwc.ac.zaFazlyn Petersenfapetersen@uwc.ac.za<p><strong>Background:</strong> Online banking gained prominence during the coronavirus disease 2019 (COVID-19) pandemic as an alternative to traditional banking. However, limited studies have explored online banking acceptance in South Africa.</p><p><strong>Objectives:</strong> This study investigates the factors that influence online banking acceptance among South Africans in a context where use is limited.</p><p><strong>Method:</strong> Thematic content analysis examined 113 Google user reviews from South Africans using an exclusive online bank. Unified Theory of Acceptance and Use of Technology 3 (UTAUT3) was used as a theoretical framework, analysing factors such as performance expectancy (PE), effort expectancy (EE), facilitating conditions (FC), hedonic motivation (HM), price value (PV), trust, perceived risk (PR), habit, and social influence.</p><p><strong>Results:</strong> Seven UTAUT3 constructs influenced online banking acceptance and use in South Africa during the pandemic: PE, EE, FC, HM, PV, trust, and PR. The influence of habit and social influence was not evident.</p><p><strong>Conclusion:</strong> Understanding factors influencing online banking acceptance in South Africa is crucial for policymakers and institutions. Addressing information communication technology challenges can enhance accessibility and benefits, promoting financial inclusion, and empowerment.</p><p><strong>Contribution:</strong> This research fills the gap by examining online banking acceptance in South Africa. Findings inform interventions and policies to improve access and adoption. Practical implications extend to institutions and policymakers, fostering financial inclusion.</p>2024-02-21T16:16:00+01:00Copyright (c) 2024 Lizandré Gertze, Fazlyn Petersenhttps://sajim.co.za/index.php/sajim/article/view/1783Cloud leakage in higher education in South Africa: A case of University of Technology2024-03-01T13:27:07+01:00Tshepiso Ntloedibentloedibet@tut.ac.zaThato Fokothato.foko@gmail.comMmatshuene A. Segooasegooama@tut.ac.za<p><strong>Background:</strong> Users with knowledge of an organisation can pose risks to Cloud Computing, including current and past employees and external stakeholders with access to the organisation’s cloud. These insiders may engage in intentional or unintentional disruptive behaviors, causing significant harm to the organisation. A study focused on insider threats in South African higher education examined the tactics used by cybersecurity leaders to enforce cybersecurity policies.</p><p><strong>Objectives:</strong> The goal of this study was to develop a comprehensive insider mitigation framework for cloud leakage in a South African University.</p><p><strong>Method:</strong> The study employed qualitative methodologies and a case study approach. Open-ended interviews were conducted to collect data from the participants. The collected data was coded and analysed using ATLAS.ti 22.</p><p><strong>Results:</strong> The study’s findings revealed that some of the major sources of cloud leakage are a lack of effective training, ineffective information security (IS) policy regulation, and the implementation of information security awareness workshops that provided advice on how information security should be managed in the university.</p><p><strong>Conclusion:</strong> Insider threats pose a serious risk to organisations. To mitigate this threat, it is crucial for organisations to establish strong security policies and closely monitor employee activities. By conducting a thorough assessment of insider threats, organisations can enhance their understanding of this dynamic threat and strengthen their defenses.</p><p><strong>Contribution:</strong> Although every employee is ultimately responsible for an organisation’s security, the most effective IS programmes demonstrate strong top-level leadership by setting a ‘tone at the top’ and promoting the benefits of IS through careful policy and guidance.</p>2024-02-16T06:00:00+01:00Copyright (c) 2024 Tshepiso Ntloedibe, Thato Foko, Mmatshuene A. Segooahttps://sajim.co.za/index.php/sajim/article/view/1669Factors influencing the adoption of Internet of Things in the agricultural sector in Limpopo province2024-03-01T13:27:07+01:00Michael N. Moetimoetimn@tut.ac.zaSello N. Mokwenasello.research@gmail.comMabolatsa SelapeMabolatse.Moela@lieda.co.za<p><strong>Background:</strong> The Internet of Things (IoT) interconnects humans to things, things to things, and humans to humans, streamlining routine activities via the Internet for time and cost savings, and heightened productivity. Despite a global uptick in IoT adoption, Limpopo province’s agricultural sector faces a significant lag in embracing and utilizing IoT technologies.</p><p><strong>Objectives:</strong> The goal of the study was to determine the factors that may determine the adoption and use of IoT within the agricultural sector in Limpopo province.</p><p><strong>Method:</strong> A qualitative study was carried out using Unified Theory Acceptance and Usage of Technology (UTAUT) as the theoretical lens. Data were collected using interviews, observations, and document reviews from the Limpopo agricultural sector participants. Analysis was performed by means of thematic analysis.</p><p><strong>Results:</strong> Priori themes for this study namely, organisational support, cost, knowledge gap, security and policy were confirmed as significant in the adoption of IoT in the Limpopo agricultural sector. Monitoring, control, perceived value, and risk emerged as new themes in the adoption of IoT.</p><p><strong>Conclusion:</strong> For Limpopo agricultural sector to be transformed from manual methods of conducting agricultural activities to the automated method, they will need support enshrined in policies dealing with cost, knowledge transfers as well as security assurances about the use of modern technology such as IoT.</p><p><strong>Contribution:</strong> A study exploring IoT adoption in Limpopo’s agricultural sector promises regional transformation. The Internet of Things can revolutionise practices with real-time monitoring, data-driven decision-making, boosting crop yields, resource efficiency, and sustainability. It empowers smallholder farmers, stimulates rural development, offers valuable data for policymakers, and enhances economic viability in addressing challenges like water scarcity, climate change, and market competitiveness, ultimately improving livelihoods in Limpopo province.</p>2024-02-05T16:20:00+01:00Copyright (c) 2024 Michael N. Moeti, Sello N. Mokwena, Mabolatsa Selape