Original Research
Social media and mobile communications adoption patterns of South African civil society organisations
Submitted: 04 October 2013 | Published: 28 August 2014
About the author(s)
Kiru Pillay, School of Management, Information Technology and Governance, University of KwaZulu-Natal, South AfricaManoj S. Maharaj, School of Management, Information Technology and Governance, University of KwaZulu-Natal, South Africa
Abstract
Objectives: This study focuses on how South African civil society organisations (CSOs) deploy Web 2.0 services and technologies for social advocacy and the context of this technology use.
Whilst the literature points to many studies relating to the use of the Internet for advocacy, it also suggests that the role and impact of emerging technologies have not been studied in any detail in CSOs. Such studies have the potential to provide new perspectives to current theoretical frameworks and also to add to the discourse around the use of emerging technologies for advocacy.
Method: A survey of South African CSOs explored the level of knowledge of social media services and revealed which services in particular were being adopted.
Results: The key findings that emerged were that the sector has a low level of knowledge of social media services and an accompanying low level of adoption. These are partly explained by factors such as macro-economic policies and low levels of Internet penetration and ICT readiness.
Conclusion: Further research to determine why certain social media services have been embraced more willingly than others and an analysis of the patterns of adoption to determine any underlying significance or relationships is necessary. An analysis of how CSOs build their advocacy capabilities by appropriating social media and how they thus provide alternate discourses and agendas would be instructive.
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Crossref Citations
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