Original Research

Evaluating knowledge management in skills development providers

Ralebitso K. Letshaba, Nkanyiso K. Ndlovu
South African Journal of Information Management | Vol 26, No 1 | a1865 | DOI: https://doi.org/10.4102/sajim.v26i1.1865 | © 2024 Ralebitso K. Letshaba, Nkanyiso K. Ndlovu | This work is licensed under CC Attribution 4.0
Submitted: 08 April 2024 | Published: 28 June 2024

About the author(s)

Ralebitso K. Letshaba, Business school, Faculty of Economic and Management Sciences, North-West University, Potchefstroom, South Africa
Nkanyiso K. Ndlovu, Business school, Faculty of Economic and Management Sciences, North-West University, Potchefstroom, South Africa


Background: The field of skills development has seen a paradigm shift in recent years, with knowledge management (KM) emerging as a pivotal aspect of improving training programmes. Skills development providers (SDPs) play a crucial role in bridging the skills gap in various industries.

Objectives: The primary objectives of this research were to assess the current state of KM practices in SDPs and identify the key factors that influence the successful implementation of KM systems.

Method: A quantitative method was used for this study, and the method consisted of 237 respondents who were sampled using the convenience sampling technique. The population consisted of the employees of the SDPs within the North West province in South Africa.

Results: Preliminary findings indicate that the concept of KM is known and comprehended in the skills sector. Moreover, KM processes, systems and/or tools and drivers are prevalent within the SDPs. However, it is revealed that the KM barriers and challenges are still experienced within the SDPs.

Conclusion: This research article concludes that KM is an indispensable tool for modern SDPs. It not only improves the quality of training but also ensures the longevity and adaptability of these organisations.

Contribution: This research article makes a significant contribution to the field of KM in SDPs by providing a comprehensive understanding of its role and impact.


knowledge; knowledge management; implementation of knowledge management; skills development; skills development providers

JEL Codes

D80: General

Sustainable Development Goal

Goal 4: Quality education


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