Original Research

Biometric technology in banking institutions: ‘The customers’ perspectives’

Abraham Morake, Lucas T. Khoza, Tebogo Bokaba
SA Journal of Information Management | Vol 23, No 1 | a1407 | DOI: https://doi.org/10.4102/sajim.v23i1.1407 | © 2021 Abraham Morake, Lucas T. Khoza, Tebogo Bokaba | This work is licensed under CC Attribution 4.0
Submitted: 13 May 2021 | Published: 10 December 2021

About the author(s)

Abraham Morake, Department of Applied Information Systems, College of Business and Economics, University of Johannesburg, Auckland Park, South Africa
Lucas T. Khoza, Department of Applied Information Systems, College of Business and Economics, University of Johannesburg, Auckland Park, South Africa
Tebogo Bokaba, Department of Applied Information Systems, College of Business and Economics, University of Johannesburg, Auckland Park, South Africa


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Abstract

Background: Over the years, attention has been focused on digital banking and financial technology with little or no attention being paid to biometric banking technology.

Objective: The study aimed to investigate the need for security and simplicity in the authentication of retail payments, digital banking and financial technology through the application of biometric systems.

Method: The study employed quantitative research methodology and a response rate of 52% was achieved. A set of questionnaires was distributed for data collection.

Results: The study’s findings indicated it is imperative for all businesses that participate in financial businesses to fully implement the best possible security measures or systems to ensure or enhance security for financial business activities.

Conclusion: Based on the findings of the study, it is recommended that businesses must adopt the new innovative and secured mechanisms of financial dealings to enhance innovation, security and flexibility.


Keywords

biometrics; financial technology; security; authentication methods; digital banking

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