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Knowledge management intersects with customer relationship management (CRM) for increased organizational competitiveness

Charlene van Zyl
SA Journal of Information Management | Vol 5, No 2 | a357 | DOI: https://doi.org/10.4102/sajim.v5i2.357 | © 2003 Charlene van Zyl | This work is licensed under CC Attribution 4.0
Submitted: 20 January 2003 | Published: 20 January 2003

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