Original Research

Decision support model for big data analytics tools

Tonata M. Nakashololo, Tiko Iyamu
South African Journal of Information Management | Vol 25, No 1 | a1678 | DOI: https://doi.org/10.4102/sajim.v25i1.1678 | © 2023 Tonata M. Nakashololo, Tiko Iyamu | This work is licensed under CC Attribution 4.0
Submitted: 08 March 2023 | Published: 20 October 2023

About the author(s)

Tonata M. Nakashololo, Department of Information Technology, Faculty of Informatics and Design, Cape Peninsula University of Technology, Cape Town, South Africa
Tiko Iyamu, Department of Information Technology, Faculty of Informatics and Design, Cape Peninsula University of Technology, Cape Town, South Africa

Abstract

Background: Despite the increasing interest and investment in big data analytics (BDA), many organisations find the implementation and use of the tools challenging. This is attributed to the cumbersome nature of some of the tools.

Objectives: From both business and academic domains, this study sets out to provide a model that enables, supports, and makes the selection and use of BDA tools easier.

Method: The qualitative methods from the perspective of an interpretive approach were employed in the study. The actor-network theory (ANT) was applied as a lens to underpin the phenomenon being studied and gain a deeper understanding of why things happen in the way that they confusedly do, in the selection and subsequent use of BDA tools.

Results: The research revealed that five factors, organisational requirements, top-down versus bottom-up approach, the role of stakeholders, the usefulness of BDA, and organisational structure, primarily influence the selection and use of BDA tools in organisations.

Conclusion: Empirically, the factors bring fresh perspectives to support the decision in appropriately managing BDA deployment for organisational purposes.

Contribution: The main contribution of this study lies in the use of the decisions support model, to practically and theoretically provide a guide for managers in the organisation, in selecting BDA for decision support purposes. From an academic perspective, the study contributes to the advancement in the use of ANT for analysis in information system (IS) research.


Keywords

big data; moments of translations; organisational structure; organisational requirements; big data analytics; actor-network theory; decision support model

JEL Codes

C88: Other Computer Software; D80: General; M15: IT Management; O32: Management of Technological Innovation and R&D

Sustainable Development Goal

Goal 9: Industry, innovation and infrastructure

Metrics

Total abstract views: 876
Total article views: 763


Crossref Citations

No related citations found.