Original Research

Learning Management Systems as a platform for information sharing during the COVID-19

Kharendwe Ndou, Nkhangweni L. Mashau, Joel Chigada
South African Journal of Information Management | Vol 25, No 1 | a1618 | DOI: https://doi.org/10.4102/sajim.v25i1.1618 | © 2023 Kharendwe Ndou, Nkhangweni L. Mashau, Joel Chigada | This work is licensed under CC Attribution 4.0
Submitted: 28 September 2022 | Published: 09 June 2023

About the author(s)

Kharendwe Ndou, Department of Business Information Systems, Faculty of Management, Commerce and Law, University of Venda, Thohoyandou, South Africa
Nkhangweni L. Mashau, Department of Business Information Systems, Faculty of Management, Commerce and Law, University of Venda, Thohoyandou, South Africa
Joel Chigada, Department of Information Systems, Faculty of Economic and Management Sciences, University of the Western Cape, Cape Town, South Africa


Background:During the outbreak of the deadly respiratory coronavirus disease (COVID-19) in the 2019–2022 period, many South African institutions of higher learning adopted online learning management systems (LMS) to share information and salvage the academic project. This adoption was fraught with challenges including a lack or preparedness, resources and strategy on how to manage change.

Objectives: The study examined the challenges faced while using an online LMS as an information sharing platform in academia, specifically in a rural-based university in South Africa during (COVID-19) lockdown period. In addition, the study also explored the state of readiness of the rural-based university to transition to an online LMS.

Method: A quantitative research methodology was used to collect data through the administration of a survey to respondents from a rural-based university. The target population for the study was students and academic staff.

Results: The study revealed that online learning management provided a collaborative knowledge and information sharing platform. This study established that LMS enabled the university to continue sharing knowledge and interact with their students, staff, and stakeholders to continue to facilitate teaching and learning. Internet connectivity, a lack of preparedness and data costs were cited as key challenges.

Conclusion: This study highlighted how an online LMS was used as a collaborative and knowledge sharing platform during a global crisis.

Contribution: The study contributes to information and knowledge sharing disciplines to create awareness to authorities on the importance of technology during a crisis.


COVID-19; learning management systems; Internet; information; knowledge; security; collaborative.

JEL Codes

M19: Other

Sustainable Development Goal

Goal 4: Quality education


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Crossref Citations

1. Evaluation of Emergency Distance Education Based Lifelong Learning Environment Use from Student Perspective: A Phenomenological Research
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