Original Research

Using a Public Value Management theory to identify features of citizen-centric e-governance in Namibia

Karin A. Fröhlich, Karishm Jain, Antti Pinomaa, Marko Nieminen
South African Journal of Information Management | Vol 25, No 1 | a1609 | DOI: https://doi.org/10.4102/sajim.v25i1.1609 | © 2023 Karin A. Fröhlich, Karishm Jain, Antti Pinomaa, Marko Nieminen | This work is licensed under CC Attribution 4.0
Submitted: 01 September 2022 | Published: 11 December 2023

About the author(s)

Karin A. Fröhlich, Department of Computer Science, School of Science, Aalto University, Espoo, Finland; and, Department of Electrical Engineering, LUT school of Energy Systems, Lappeenranta-Lahti University of Technology (LUT), Lappeenranta, Finland
Karishm Jain, Department of Computer Science, School of Science, Aalto University, Espoo, Finland
Antti Pinomaa, Department of Computer Science, School of Science, Aalto University, Espoo, Finland; and, Department of Electrical Engineering, LUT school of Energy Systems, Lappeenranta-Lahti University of Technology (LUT), Lappeenranta, Finland
Marko Nieminen, Department of Computer Science, School of Science, Aalto University, Espoo, Finland

Abstract

Background: The utilisation of e-government by citizens in Africa remains limited due to resource constraints and various socioeconomic challenges. Nevertheless, Namibia, for example, has shown a strong interest in adopting and implementing e-government, as evidenced by the periodic release of policy frameworks encouraging this use.

Objectives: The aim of this research was to comprehend the expectations of Namibian citizens regarding e-government. Specifically, the study focused on identifying the key components of a citizen-centric e-government framework. A citizen-centered e-government can generate value for citizens according to Public Value Management.

Method: A mixed methodology (qualitative and quantitative) was used to gather data. Namibian government officials were engaged through interviews while a questionnaire survey was used to collect data from citizens. Exactly 196 respondents took part in the study.

Results: The findings show that citizen-centric e-government could be attained by using information and communication technologies (ICTs) in meeting socially desirable outcomes, enhancing the efficiency of public organisations and the delivery of public services.

Conclusion: Governments need to embrace citizen-centric e-government and avail a supportive infrastructure to improve adoption. Citizens need to see the opportunity of deriving value from e-government use for early adoption.

Contribution: This study extends the public value theory to e-government. The study found minor differences or additions in terms of what participants value in this context. For instance, participants in this study value a complete e-service for e-government, efficiency that saves time and money, openness that promotes data government, and a need for funding for such projects.


Keywords

e-government; information and communication technologies; ICTs; public value management theory; citizen-centric; e-services

JEL Codes

M15: IT Management

Sustainable Development Goal

Goal 11: Sustainable cities and communities

Metrics

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