Original Research

Communication model enhancement using electronic health record standard for tertiary hospital

Oluwatoyin R. Akinyemi, Maureen N. Sibiya, Olanrewaju Oladimeji
South African Journal of Information Management | Vol 24, No 1 | a1472 | DOI: https://doi.org/10.4102/sajim.v24i1.1472 | © 2022 Oluwatoyin R. Akinyemi, Maureen N. Sibiya, Olanrewaju Oladimeji | This work is licensed under CC Attribution 4.0
Submitted: 13 October 2021 | Published: 28 April 2022

About the author(s)

Oluwatoyin R. Akinyemi, Department of Health Sciences, Faculty of Health Sciences, Durban University of Technology, Durban, South Africa
Maureen N. Sibiya, Department of Health Sciences, Faculty of Health Sciences, Durban University of Technology, Durban, South Africa
Olanrewaju Oladimeji, Department of Public Health, Faculty of Health Sciences, Walter Sisulu University, Mthatha,, South Africa


Background: Communication of patient information in a healthcare setting in previous years was based on documented information on paper records carried from one location to another. However, with the introduction of electronic health records (EHRs), communications are now conducted electronically via installed and connected computer systems that are networked together. Inadequate communication of patients’ information can deter patients’ health and threaten their lives, putting them in unnecessary danger.

Objective: The objective of this study was to design a standard EHR template model of communication for tertiary hospital that can be used in communicating patients’ information between various departments involved in the management of patients without carrying papers around or tossing Patients or their relatives up and down.

Method: The research adopts soft system methodology (SSM) with communication concepts from knowledge management, combining observations with various practical information to make a conclusion based on past experiences through a process of inductive reasoning, a communication model was developed that can be used as a template for hospitals to upgrade/integrate paper-based patient information management to electronic based in a bid to enhance patient care and information management.

Results: The developed communication template model has been designed to be adopted for use in a bid to manage patients’ information electronically in all tertiary hospitals and other hospitals that may so desire its use.

Conclusion: It is observed from this article that communication in hospitals through EHR template is user friendly, safe and possible within the hospital and to outside facilities for effective paperless management of patients.


communication model; patients’ health information; electronic health records; the flow of information; data security; blockchain distributed information technology


Total abstract views: 2403
Total article views: 2533


Crossref Citations

1. Unraveling a blockchain-based framework towards patient empowerment: A scoping review envisioning future smart health technologies
Fahim Islam Anik, Nazmus Sakib, Hossain Shahriar, Yixin Xie, Helal An Nahiyan, Sheikh Iqbal Ahamed
Smart Health  vol: 29  first page: 100401  year: 2023  
doi: 10.1016/j.smhl.2023.100401