Original Research

Strategies used to address challenges encountered during website development in South Africa

Josephine R. Chivinge, Shopee Dube, Patrick Ndayizigamiye
SA Journal of Information Management | Vol 23, No 1 | a1373 | DOI: https://doi.org/10.4102/sajim.v23i1.1373 | © 2021 Josephine R. Chivinge, Shopee Dube, Patrick Ndayizigamiye | This work is licensed under CC Attribution 4.0
Submitted: 18 January 2021 | Published: 29 October 2021

About the author(s)

Josephine R. Chivinge, Department of Applied Information Systems, College of Business and Economics, University of Johannesburg, Johannesburg, South Africa
Shopee Dube, Department of Applied Information Systems, College of Business and Economics, University of Johannesburg, Johannesburg, South Africa
Patrick Ndayizigamiye, Department of Applied Information Systems, College of Business and Economics, University of Johannesburg, Johannesburg, South Africa


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Abstract

Background: Whether a website design is a simple static page of plain text, a complex e-commerce matrix or a progressive web application, the journey is riddled with challenges. In terms of online users, every second counts when interacting with a website. It is estimated that 2 seconds is the acceptable webpage loading latency that users are willing to tolerate before abandoning a webpage. Users expect web applications to be more usable, reliable, secure, personalised and context-aware.

Objectives: This study sought to identify the challenges faced and the strategies used during website development, and to then map a conceptual framework to address these challenges.

Method: The 7Cs framework was the theoretical framework underpinning the study. Based on qualitative research, 12 website developers were sampled in Gauteng Province, South Africa, using non-probability sampling methods.

Results: The 7Cs Website Development Scheme (7CWDS) charted from the research findings shows that the following strategies are essential in overcoming website development challenges: (1) good communication between developer and client, (2) agile planning and acceptance of project scope, (3) creation of website drafts and acceptance, (4) flexible website designs, (5) agile website development using a step-by-step approach, (6) website connections to Google Analytics, (7) connecting website to social media and (8) website cybersecurity scanning and testing.

Conclusion: The study developed the 7CWDS as a toolkit that underlines critical strategies to address common challenges in website development, and presents them in a logical hierarchy and order of execution.


Keywords

Website development; 7Cs framework; Website development challenges; Website development strategies; 7Cs Website Development Scheme; 7CWD

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