Author Details

Berning, Michael H., Department of Operations Management, Faculty of Economic and Management Sciences, University of South Africa, Pretoria, South Africa

Vol 28, No 1 (2026) - Original Research
The concept of interoperability in call centres and its associated benefits
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South African Journal of Information Management | ISSN: 2078-1865 (PRINT) | ISSN: 1560-683X (ONLINE)