Original Research
What drives Web 2.0 adoption in South African civil society organisations
Submitted: 21 November 2013 | Published: 10 October 2014
About the author(s)
Kiru Pillay, School of Management, Information Technology and Governance, University of KwaZulu-Natal, South AfricaManoj S. Maharaj, School of Management, Information Technology and Governance, University of KwaZulu-Natal, South Africa
Abstract
Objectives: This study investigates why South African civil society organisations (CSOs) adopt Web 2.0 services and the perceived and actual benefits of such adoption.
Method: A survey questionnaire was sent to 1712 South African CSOs listed in the Prodder database to explore why certain social media services were adopted and the perceived benefits thereof.
Results: Internal reasons for the adoption of social media services by South African CSOs coalesce around organisational visibility and access to information. External reasons focus on organisations needing to become more relevant and more connected to like-minded organisations and initiatives.
Conclusion: The pervasiveness of Web 2.0 technologies makes it inevitable that CSOs will have to restructure themselves to remain relevant.
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