Knowledge management in local governments: A systematic review

Abstract

Background: Knowledge management (KM) in local governments has gained significant attention due to its potential to enhance organisational efficiency and service delivery. This study conducted a systematic review that explored the current state of literature on KM practices in local governments worldwide and their impact on performance.
Objectives: The study aimed to investigate the global adoption of KM strategies in local governments, evaluate their influence on effectiveness, and identify challenges and consequences of implementation.
Method: A systematic literature review of research between 2010 and 2024 was conducted to comprehensively examine the current state of KM practices in local governments across the globe.
Results: Local governments employ various KM practices, including knowledge-sharing platforms, communities of practice, and training programs. Implementation challenges include resistance to change, resource constraints, and an unsupportive organisational culture. Successful implementation is facilitated by strong leadership, employee engagement, and robust technology infrastructure. Effective KM positively impacts service delivery, decision-making, efficiency, and innovation.
Conclusion: The review underscored the vital role of KM in maximising organisational efficiency and the need to incorporate KM practices into local government structures. It provided valuable insights for practitioners and policymakers to develop and implement effective KM strategies.
Contribution: This study offers a comprehensive examination of KM in local governments worldwide, highlighting its importance in enhancing performance and service delivery. It identified best practices, challenges, and areas for future research, contributing to the advancement of KM understanding in local government contexts.