Original Research

Enhancing knowledge retention in higher education: A case of the University of Zambia

Sitali Wamundila, Patrick Ngulube
South African Journal of Information Management | Vol 13, No 1 | a439 | DOI: https://doi.org/10.4102/sajim.v13i1.439 | © 2011 Sitali Wamundila, Patrick Ngulube | This work is licensed under CC Attribution 4.0
Submitted: 19 June 2010 | Published: 01 August 2011

About the author(s)

Sitali Wamundila, University of Zambia, Zambia
Patrick Ngulube, University of South Africa, South Africa

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The purpose of this study was to investigate how knowledge retention may be enhanced at the University of Zambia (UNZA). A quantitative case study design employing a triangulation of data collection methods was used. Data were collected using interviews and questionnaires. Purposive sampling was used to determine participants for the interviews whilst stratified random sampling was employed to select the respondents for the questionnaire. The quantitative and qualitative data that was analysed using SPSS® indicates that UNZA lacked certain knowledge retention practices that might enable it to retain operational relevant knowledge. In view of the findings, the study recommends the adoption of a knowledge retention framework that could be embedded in UNZA’s knowledge management policy.


Higher education; knowledge management; knowledge retention; knowledge management policy


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1. Pathways for retaining human capital in academic departments of a South African university
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